- Writing and editing skills
- Editing
- Indexing
- Lexicography; thesaurus development
- Message design
- Page layout; template development
- Writing
- Online and electronic skills
- Desktop publishing-extensive FrameMaker experience
- User interface/GUI development
- Single-sourcing/multiple media and multimedia development
- Web development
- Online help development: WinHelp, HTML
- Presentation development: executive, sales, training
- Graphics skills
- Diagramming, illustration
- Engineering graphics
- Flowcharting, business presentations
- Management skills related to communications
- Project management
- Requirements gathering and specifications development
- Team leadership
- Recruiting, hiring
- Intellectual property management
- Localization, internationalization, translation
- Quality management
- Standards and style skills
- House style; Chicago Manual of Style; Microsoft, Sun, and GPO styles
- ISO-9000 series standards
- Metrics: quality and effectiveness
- Usability, ADA, Section 508, W3C
- Training skills
- Course development: design, presentation, handouts
- Course delivery/teaching: stand-up, one-on-one, video
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- General types of documents
- Articles
- Brochures
- Case studies
- FAQs
- Glossaries
- Proposals for government and industry RFPs
- Style guides: writing/editing, graphics, processes
- Surveys
- Technical advertisements (ad copy)
- Training class materials: presentations, handouts, instructional video
- White papers and technical reports
- Wordless documentation
- Hardware documents
- Installation manuals, assembly instructions
- Maintenance manuals
- Parts lists
- Quick-reference guides
- Reference manuals
- User's manuals
- Software documents
- API documentation, man pages
- Application notes
- Installation, maintenance, reference, and system administrator manuals
- Online help systems: HTML help, WinHelp, PDF help, context-sensitive
- User interfaces, web content
- User's manuals
- Windows, UNIX, and web interface documentation
- Graphics
- Buttons, icons, navigation bars, and other software and web elements
- Diagrams: architecture, concepts, maps, graphs, flowcharts, posters
- Packaging: CD-ROM imprint and cover design, book covers, box design, labels, tradeshow give-away
- Tables, charts, timelines, progress and performance meters
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- Desktop publishing tools
- Adobe Acrobat, Adobe Acrobat Distiller
- Adobe Type Manager (ATM)
- FrameMaker, Ixgen
- Quark XPress
- RoboHelp, RoboHTML
- Ventura Publisher
- Graphics tools
- CorelDRAW, Corel PHOTO-PAINT, Corel CAPTURE
- Macromedia Fireworks
- Paint Shop Pro
- Persistence of Vision Raytracer (POV-Ray)
- Photoshop
- Visio
- General business tools
- Microsoft Office: Excel, Outlook, PowerPoint, Word
- MSN Messenger
- Netscape Navigator, Internet Explorer, Amaya, Opera, Mozilla
- Project
- Publisher
- Works
- Other tools
- BAR-ONE
- InstallShield
- Lotus ScreenCam
- MQSeries
- Qpasa!
- SAP/SD (for SAP R3)
- SourceSafe, CVS
- Visual Studio, Visual Studio .NET
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